Return & Refund Policy

At Glass Arts Collective, each piece of artwork is thoughtfully handmade, and many pieces are one-of-a-kind. We want you to feel confident purchasing art from us, so our return and refund policy is designed to care for our customers while respecting the work of our artists.

Damaged or Defective Items

If your item arrives damaged or defective, please contact Glass Arts Collective within 48 hours of delivery.

Please email info@glassartscollective.com and include your order number, clear photos of the item, packaging, and shipping label. We will work with you to resolve the issue.

Other Eligible Returns

For online purchases, return requests must be initiated within 30 days of delivery.

For in-store purchases, return requests must be initiated within 30 days of purchase.

Once a return has been approved, the item must be shipped back within 7 days of return approval.

Returned items must be unused, in their original condition, and securely packaged to prevent damage during return shipping.

How to Request a Return

Email info@glassartscollective.com with your order number, the reason for the return, and any supporting photos or information.

Once your return is approved, we will provide return instructions.

For non-defective returns, customers are responsible for return shipping costs.

We do not charge a restocking fee.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method within 14 days.

Exchanges

We accept exchanges when a suitable replacement piece is available. Because many of our artworks are one-of-a-kind, an exact product-for-product exchange may not always be possible.

If you would prefer another piece:

• If the replacement item is the same price, we can arrange a direct exchange.
• If the replacement item costs less, the difference will be refunded to your original payment method.
• If the replacement item costs more, we will provide an invoice for the additional amount.

Availability of replacement artwork cannot be guaranteed.

Gifts

If you received an item as a gift, an approved return may be issued as store credit rather than a refund to the original payment method.

Class Reservations

Class reservations are separate from artwork purchases.

Classes may be rescheduled with at least 24 hours' notice.

Questions?

We are happy to help.

Email: info@glassartscollective.com
Phone: 818-318-1462

Please note that our phone number is a landline and cannot receive text messages.

Thank you for supporting handmade artistry at Glass Arts Collective. Your appreciation for one-of-a-kind creations supports the artists who bring these pieces to life.