Our Commitment to You At Glass Arts Collective, we pride ourselves on the craftsmanship, beauty, and quality of our glass art pieces. Each item is thoughtfully handmade, making every piece unique. We understand that sometimes things don’t go as planned, and we’re here to help ensure you have a positive experience with us.

Eligibility for Returns To maintain the integrity of our handmade creations, our return policy has been designed to balance care for our customers and respect for our artists’ work.

1. Damaged or Defective Items
   • If your item arrives damaged, please notify us within 48 hours of delivery. Send clear photos of the damaged item, packaging, and shipping label to
     info@glassartscollective.com. We will work with you to resolve the issue, which may include an alternative item, store credit, or refund.
2. Timeframe for Returns
   • Returns must be initiated within 14 days of purchase for in-store
     purchases or 14 days of delivery for online orders.
   • The item must be returned in its original packaging or comparable secure packaging to avoid damage during return shipping.
3. Condition of Item
   • Items must be in their original, unused condition with no signs of wear, damage, or alteration.
   • The item must be returned in its original packaging or comparable secure packaging to avoid damage during return shipping.

How to Initiate a Return

1. Contact Us: Reach out to us at info@glassartscollective.com with order number, reason for return, and any supporting documentation (like photos, if applicable).
2. Return Approval: Once your return is approved, you will receive instructions on how to send the item back.
3. Shipping Costs: We offer free shipping on returns.
4. Refund Process: Upon receiving and inspecting your return, we will notify you of the status. Approved refunds will be issued to the original payment method within 7-10 business days.

Exchanges We do not offer direct exchanges as each piece is one-of-a-kind. If you would like a different item, please identify another product you’d like and let us know. If the price is the same, we will do a direct exchange. If it’s less, we will refund the original method of payment. It if is more, we will provide an invoice you can pay on line for the additional
amount.

Additional Information

• Gifts: If you received an item as a gift, you may return it for store credit if it meets the eligibility criteria.

Questions or Concerns? If you have any questions about our return policy or need help with a return, please contact us at info@glassartscollective.com or call at 818-318-1462. Our friendly team is here to assist you and ensure you’re satisfied with your experience.

Thank you for supporting handmade artistry at Glass Arts Collective. Your appreciation for
one-of-a-kind creations means the world to us.